RETURNS AND REFUNDS POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@mona-boutique.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@mona-boutique.com
Eligibility for Returns:
To be eligible for a return, products must be returned unworn, unwashed, in their original condition and with all tags and liners attached. Any signs of use, wear, or damage may result in the return being rejected.
Return Shipping & Restocking Fee Policy
Return Shipping
All approved returns must be shipped to our central warehouse in Asia.
Customers are responsible for:
- Return shipping costs
- Choosing a shipping carrier that supports customs clearance & gives a tracking code
- Any applicable customs duties, taxes, and handling fees
- Providing accurate customs documentation
Please note that Jesse London is not responsible for return shipments that are delayed, rejected, or lost due to customs issues, unpaid fees, or incorrect shipping methods.
Exceptions
The restocking fee may be waived if the item arrives damaged or defective. All exception requests are reviewed on a case-by-case basis.
Order Cancellations
Orders may be cancelled within 15 minutes of purchase.
Once processing has begun, cancellation requests are no longer guaranteed and may be refused depending on the status of the order.
After delivery, a return may be requested in accordance with this policy.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we've received your return package, we will process the inspection within 2-4 business days and send you a full refund within that time frame. Once the refund has been processed, you should receive the money back into your account and statement within 3-5 business days (depending on your bank, credit card, or payment processor).
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at info@mona-boutique.com
Customer Service Hours:
Monday - Friday: 11:00 a.m. - 7:00 p.m.
Saturday: 11:00 a.m. - 6:00 p.m.
Sunday: Closed
We aim to respond to your inquiries within 24 hours.
Business information:
Website name: Mona Boutique
Address: Lattenklieversstraat 61, 8730, Beernem, Belgium
Company name: BV DECLERCK EMPIRE
Email: info@mona-boutique.com
Phone: +447400754678
Tax registration number: BE1021535407
Company registration number: 1021535407